AI Operator Platform
First contact,
handled with care.
Rapport™ is the intelligent operational layer that sits between your business and everyone who wants to engage with it — receiving, understanding, qualifying, scoring, and routing inbound contact, consistently and at any hour, without a human operator needing to be present.
The Problem
The front door
is the weakest point.
Service businesses face a compounding operational problem: intake is slow, inconsistent, and manual. Qualification depends on whoever happens to be available. Follow-up falls through. Leads sit unactioned. The team inherits fragmented notes instead of a clean record.
Rapport™ is not a chatbot, a CRM, or a lead capture form. It owns intake as a dedicated function — one intake layer, configurable per business, with a shared AI engine and shared scoring logic, deployed as an independent, fully isolated instance for your business alone.
What It Does
Intelligence, not
a form with a chat window.
The person contacting your business experiences a natural conversation — never a form, never a visible score, never an interrogation.
Intent classification
Every inbound message is analysed before any conversation begins. Noise is filtered. Relevant enquiries are routed correctly.
Runtime firm brief
Your business context is assembled fresh for every conversation — reflecting whatever you last updated, not a static script.
Natural qualification
A structured conversation extracts what's needed to score and route the lead, sequenced intelligently — not a rigid script.
Two-layer scoring
Universal qualification standards, plus channel-context weighting — a referral and a cold ad click are scored differently.
Handoff gate
A record isn't pushed downstream until it meets the configured threshold and your team actively confirms receipt.
Sealed records
Every handoff is timestamped and append-only — the qualification data, score, and full conversation, permanently.
Who It's For
Any business with a
repeatable intake problem.
Rapport™ is built for service businesses in the one-to-hundred-person range — sole traders through to larger teams — who have a structured, repeatable intake problem and no dedicated way to handle it.
Recruitment & staffing
Qualifying candidates on role fit, availability, and expectations before they reach a consultant's desk.
Real estate & buyer's advocacy
Qualifying buyer intent, budget, and criteria before a agent spends time on the wrong conversation.
Consulting & professional services
Any structured intake — legal, financial, advisory — where the first conversation determines everything after it.
How It Works
From first message
to warm handoff.
Receive & classify
Contact arrives via website, WhatsApp, SMS, or email — normalised into a single pipeline and classified by intent.
Qualify naturally
A natural conversation extracts what your business needs to know, guided by your current firm brief.
Score & route
Cold, warm, and hot leads are routed differently — hot leads can trigger appointment booking directly.
Gate & handoff
Your team confirms receipt, the record is sealed, and a pre-filled handoff lands exactly where it needs to.